Hi, how can we help?

Account Setup

• How do I add a Team Manager?
• How do I add an Admin?
• How do I add an Expense Approver?
• How do I manage user access in my Oyster account?
• How do I sign up for an Oyster account?
• How do I update my company account details?

See all 8 articles

Hiring

• Can we use Oyster for our existing Employees or Contractors?
• Can you employ people who require a visa to work in a country?
• How can I get more information about employing in a country?
• How do automated agreements work?
• How do I start hiring a new contractor?
• How do I submit a new hire request?

See all 14 articles

Integrations

• FAQs for Oyster’s HiBob integration 
• How to hire a Team Member after importing their details from HiBob
• How to import Team Member records from Hibob to Oyster
• How to connect Hibob HRIS to Oyster
• How to import candidates from Greenhouse ATS to Oyster
• How to connect Greenhouse’s Applicant Tracking System (ATS) with Oyster

See all 11 articles

Payments

• Can an admin submit expenses on behalf of team members?
• Can I undo an expense approval?
• Do Cut-Off Dates Apply To Contractors?
• How and when are invoices generated?
• How can I see the payroll breakdown for my team members?
• How do Companies set up ACH Direct Debit as a payment method?

See all 34 articles

Benefits

• How to enroll team members in Oyster Health
• About the Benefits Advisor
• Can health insurance be provided to contractors?
• Can I select which team members are eligible for Oyster Health?
• Can Oyster provide equity to my team?
• Can Oyster provide health insurance for my team?

See all 22 articles

Time Off and Absences

• How do I approve a time-off request?
• How do I create a time-off request on behalf of a team member?
• How do I reject a time-off request?
• How to apply unpaid leave to the payroll
• What are the different types of time-off requests?
• Where do I find all my team members’ time-off requests?

Team Member Management

• How do I add a Team Manager to a Team Member?
• How Do I Know Whether My Team Member Is Hired Through A Local Partner Or A Direct Entity?
• What are the Engagement stages in Oyster?
• What is an A1 Certificate?
• Where can I find my team member's documents?

Contractor Management

• How are contracts signed?
• How do companies prepare US tax form 1099-NEC?
• How do I invite a contractor to Oyster?
• How do I review draft contractor contracts? When are contracts ready to sign?
• How do I review my Contractor costs?
• How do I see all my Current Contractors?

See all 19 articles

Offboarding

• How can my company notify Oyster about a termination?
• How do I offboard Team Members correctly and compliantly?
• How to terminate a contract with a contractor
• Managing Team Member offboarding

Legal and Compliance

• Can I use my own contract?
• Does my Company Need to Sign any Contracts or Agreements?
• How do I view employee agreements?
• How is my company’s intellectual property (IP) protected?
• Is Oyster GDPR compliant?
• What tax forms do contractors need?

See all 7 articles

My Account Setup

• How do I access my Oyster account?
• How do I update my team member account?
• Oyster’s Team Member Dashboard
• Where can I view my documents?

My Payments

• How do I view my payslips?
• How do I request an expense reimbursement?
• How is my salary paid?
• How to submit expenses from your mobile device
• What are the salary payment dates at Oyster?
• What is included in my salary?

See all 8 articles

My Timesheet

• How to track nightshift premium pay for Team Members in the Philippines
• What are timesheets?

My Time Off

• Are public holidays excluded from my annual vacation days?
• Do I have to apply for time off on public holidays?
• How do I apply for parental leave?
• How do I cancel my time-off request?
• How do I request time off?
• How do I See a Summary of my Time Off?

See all 13 articles

My Oyster Health

• How can team members find information about their health benefits?
• Oyster Health Global - SafetyWing Health Insurance
• 🌍 Oyster Health Global - IMG Health Insurance
• How Do I Know If I Am Enrolled into a Health Insurance Plan? Where Can I Access My Health Insurance?
• Where Can My Health Insurance Be Used?
• How Do I Know If My Condition or Treatment is Covered?

See all 8 articles

My Pension and Retirement

• 🇬🇧 Pension & Retirement in the UK
• 🇮🇪 Pension & Retirement in Ireland
• 🇪🇸 Pension & Retirement in Spain

My Onboarding

• How Does Onboarding My Team Member Look In The Hiring Process?
• What contracts will I sign during my onboarding?
• How does the hiring process work at Oyster?
• Who should I contact if I have questions about my employment?
• What does the Oyster platform offer Team Members?
• Is my employment contract full-time?

See all 9 articles

🦪

My Account Setup

• How do I sign up as a Contractor?

My Payments

• How do Contractors add a payment method or bank account to Oyster?
• How do Contractors fill out tax forms?
• How do Contractors submit invoices?
• What payment methods are supported for Contractors?

My Benefits

• What are my benefits as a Contractor?

My Onboarding

• What are the onboarding steps for Contractors?