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Getting Started
- Video: How does Oyster work?
- How do I request support?
- What countries can I hire in with Oyster?
- What is Oyster Scale and how does it work?
- Why is my company using Oyster?
- What is Oyster and how can it help my company?
Product Updates
- 3 March 2023: Scale hiring with hiring templates, Expensify and Okta integrations
- 1 Feb 2023: New interface for Payroll and Invoices
- 23 Jan 2023: Global benefits packages, offboarding assistance, and timesheets
- 7 Dec 2022: Oyster Partner Marketplace, Local Benefits packages in India and Netherlands, and ERP improvements
- 4 Nov 2022: Local benefits packages and improved offboarding process highway
- New Oyster pricing effective January 2023
Account Setup
- How do I add a Team Manager?
- How do I add an Admin?
- How do I add an Expense Approver?
- How do I manage user access in my Oyster account?
- How do I receive a new user access role on Oyster?
- How do I receive notifications from Oyster?
Hiring
- What contracts will I be signing during my onboarding?
- Can I hire a contractor in any country?
- Can we use Oyster for our existing Employees or Contractors?
- Can you employ people who require a visa to work in a country?
- How can I get more information about employing in a country?
- How do automated agreements work?
Integrations
- FAQs for Expensify Integration
- How do I link my contractors with my ERP so their invoices sync with my ERP?
- How to set up Expensify integration
- Setting up Okta SSO for your Oyster account
- Updating your Okta Details
- How to set up NetSuite integration
Payments
- 2023 Invoicing Process FAQs
- Are there changes to cut-off dates for the coming 2022 holidays?
- Can an admin submit expenses on behalf of team members?
- Can I undo an expense approval?
- Do Cut-Off Dates Apply To Contractors?
- How and when are invoices generated?
Benefits
- Are pre-existing conditions covered?
- Benefits - Canada 🇨🇦
- Benefits - Netherlands 🇳🇱
- Benefits Advisor
- Benefits Overview
- Can health insurance be provided to contractors?
Time Off and Absences
- How do I approve a time-off request?
- How do I create a time-off request on behalf of a team member?
- How do I reject a time-off request?
- How do I track global public holidays in Oyster?
- How to apply unpaid leave to the payroll
- What are the different types of time-off requests?
Team Member Management
- How do I access my Team Members’ timesheets?
- How do I add a Team Manager to a Team Member?
- How do I know if my Team Member is hired through a local partner or a direct entity?
- How do I process a salary change?
- What are the Engagement stages in Oyster?
- What is an A1 Certificate?
Contractor Management
- How are contracts signed?
- How can we transition a Contractor to a Team Member?
- How do companies prepare US tax form 1099-NEC?
- How do I edit a Contractor's employment details?
- How do I extend a contractor’s contract?
- How do I invite a contractor to Oyster?
Offboarding
- How can my company notify Oyster about a termination or a resignation?
- How do I offboard Team Members correctly and compliantly?
- How to terminate a contract with a contractor
- Managing Team Member offboarding
- 🇪🇸 Resignation notice in Spain
- 🇮🇳 Termination Overview in India
Legal and Compliance
- Can I use my own contract?
- Confidentiality and Intellectual Property Agreement (CIPA) FAQs
- Does my company need to sign any contracts or agreements?
- How do I view employee agreements?
- How is my company’s intellectual property (IP) protected?
- Is Oyster GDPR compliant?
My Account Setup
- Employment Verification letters at Oyster
- How do I access my Oyster account?
- How do I receive notifications from Oyster?
- How do I see notifications in my Oyster Inbox?
- How do I update my team member account?
- How to apply for an Employment Verification Letter for a tourist visa application
My Payments
- How do I add a bank account to Oyster?
- How do I view my payslips?
- Add, switch, or delete your bank accounts (for full-time team members)
- Are there changes to salary payment dates for the coming 2022 holidays?
- How do I request an expense reimbursement?
- How is my salary paid?
My Time Off
- Are public holidays excluded from my annual vacation days?
- Do I have to apply for time off on public holidays?
- How do I apply for parental leave?
- How do I calculate my remaining paid time off days?
- How do I cancel my time-off request?
- How do I find available public holidays?
My Benefits
- Basics of Taxes and Withholding for Equity
- Understanding my grant and what to do with them
- What is equity and what are the different types?
- 🇸🇪 Occupational Pension (tjänstepension) in Sweden
- How can I contact my Oyster Health provider?
- Can I add dependents to my Safety Wing coverage?
My Onboarding
-
Country Tax Registration
- Identity verification
- How Does Onboarding My Team Member Look In The Hiring Process?
- What contracts will I sign during my onboarding?
- How does the hiring process work at Oyster?
- Who should I contact if I have questions about my employment?
- What does the Oyster platform offer Team Members?
My Payments
- How do Contractors add a payment method or bank account to Oyster?
- How do Contractors fill out tax forms?
- How do Contractors submit invoices?
- How to set up a bank account dedicated to expense reimbursements
- What is the payment timeline for contractor invoices?
- What payment methods are supported for Contractors?