To help protect your information, we may ask you to verify your email address before opening an attachment we’ve sent you. You don’t need to create an account or remember a password.
Open your attachment
1. Select the attachment link in the email you received from us.
2. Enter your email address and request a passcode.
Use the email address included in your conversation with our team. If you use a different address, you will not be able to open the attachment.
3. Check your inbox for an email containing a six-digit passcode.
4. Enter the passcode on the verification screen.
5. Open your attachment. Once your email address is verified and your access is confirmed, the file will download or the image will open in your browser.
How long does access last?
You can open attachments in the same browser for 24 hours after verifying your email address. During that time, you can also open attachments from other conversations with us, as long as your email address has access to them.
After 24 hours, you’ll need to verify your email address again. If you’re already signed in, you may be able to open the attachment without a passcode.
Having trouble?
- I haven’t received a passcode. Check your spam or junk folder and make sure you entered the email address used in your conversation with us.
- My passcode isn’t working. Check that you entered all six digits correctly. If an option to request a new code is available, try that.
- I’ve verified my email, but I still can’t open the file. Reply to your conversation with our team so we can check whether your email address has access.
For your security, don’t share your passcode with anyone.