This guide provides steps to optimize your email settings to ensure the following:
- You promptly receive all essential notifications, updates, and support responses from Oyster
- Emails from Oyster are delivered to your inbox
- You don't have to search spam folders
How Oyster ensures deliverability
Oyster is committed to the following email best practices:
DNS, SPF, and DKIM
These technical configurations are implemented to verify the authenticity of Oyster emails and build trust with email providers. Oyster continually monitors these configurations to ensure we follow best practice.
Support vendor (Zendesk)
Oyster partners with Zendesk for our support service, which upholds strict email deliverability standards for all outgoing notifications.
How to improve Oyster email delivery
Allowlist Oyster's Email Address
Add support@oysterhr.com (or other relevant Oyster email addresses) to your email contacts or safe sender list. This tells your email provider that messages from Oyster are trusted.
Check Your Spam Folder
If you suspect you're missing emails, search your spam or junk folder. If you find Oyster emails there, mark them as "Not Spam." This will help your email provider learn to prioritize these messages.
Adjust Your Email Filters
Review your email filtering rules or settings. Make sure there are no filters that could accidentally block or reroute emails from Oyster.
Contact Your IT Department (If Applicable)
If you're using a work email address, your company's IT department may have additional settings that could affect email deliverability. Ask them to check if any restrictions are in place for emails from Oyster.
Recommended - Allow all emails from the domain oysterhr.com