What are credit notes and what happens after I receive one?

What are credit notes?

A credit note is a document that is issued to notify you that a credit will be refunded and/or applied to your account for a number of reasons.

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What can you do with credit notes? There are two options:

  1. You can ask us to apply the credit note amount to an existing or future unpaid invoice. That means we will reduce the amount to be paid (the "amount due") by the quantity stated in the credit note.
  2. You can receive a refund in cash equal to the amount stated in the credit note.

 

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