You can dispute an invoice if you have the following issues:
- Incorrect monthly rates for one or more Team Members
- Expenses, allowances or bonuses missing or billed in error
- General disagreements with the amount being billed to one or more Team Members
If you have any issues with the invoiced amounts, here is how you can dispute them:
⚠ Please make sure to follow these steps so that we can expedite your dispute request.
Step 1. Go to the Invoice Page
Step 2. For the invoice you want to dispute, click on Actions → Dispute
Step 3. You can provide further context as to what is the issue and why you are disputing the invoice in the description
Step 4. Select DISPUTE and the Payment status for the invoice will change to Disputed. This will notify our support team to act on your request as a priority. We aim to get in touch with you within 24 hours.