1 March 2022: 🇨🇦 Changes to Oyster Health Canada - Guide for admins

This article covers:

• Overview of the changes
• Coverage details of the new plan
• Differences between Canada Life and Sun Life
• Pricing
• Enrollment Steps
• Sun Life Claims Reimbursement Process
• Other FAQs
• Important dates 

Overview of the changes

Effective March 1, 2022, we will move our health benefits provider to Canada Life. The change has been prompted because Sun Life Financial, our current benefits provider, no longer supports our global employment model.

What is covered in the new plan?

Oyster Health Canada, powered by Canada Life, offers coverage for critical illness, life insurance, dependents, long term disability, and extended coverage for paramedical, dental, and vision benefits. The coverage offers two plans -- Individual and Family. 

How is this new plan different from the previous plan?

Oyster Health powered by Canada Life offers multiple key improvements to your coverage, as listed below. Your other benefits like vision, prescription drugs, emergency care remains the same. 

You can find the full coverage brochure here.

What is the pricing?

Monthly pricing starts at $170 USD per team member for the individual plan and $315 USD per team member for the family plan. This will result in a $40 USD and $50 USD increase in cost in the individual and family plans but comes with a host of coverage improvements so you can provide best-in-class benefits to your team members.

How can your team members enroll into the new plan? 

Enrolling team members is easy and 100% online. Our insurance advisor in Canada (Silverberg Group) will manage the migration through an automated enrollment process. Silverberg Group will reach out to team members via email for the enrollment.

How can claims before March 1, 2022 be reimbursed? 

Team members can submit any claims incurred up to February 28, 2022 to Sun Life Financial before March 31, 2022 to ensure their claims are reimbursed. The claims can be submitted directly on the platform or app until February 28, 2022. Any claim submissions after this date, will have to be mailed to Sun Life using these forms.

Other points to note:

1. This coverage is 100% employer covered and not shared with the team members
2. Contractors are not covered under this plan
   
   

Dates to remember:

1. Canada Life will be effective from March 1, 2022
2. Team members can submit claims incurred up to February 28, 2022, to Sun Life Financial until March 31, 2022
   
3. Enrollment process for Canada Life will begin from February 21, 2022 by our insurance advisor, Silverberg Group. Silverberg group will reach out to Canadian team members over email.