What is the contractor invoice approval and payment process?

As soon as an invoice is auto generated or submitted by the contractor, they will go into the approval queue under invoices. You can then either approve or dispute the invoice.

If an invoice is disputed, an email notification will be sent to the contractor and the status updated.

Once the invoice has been approved, if you have direct debit set up, funds will be automatically pulled from your bank account. Learn how to set up direct debit.

If direct debit is not available in your region, your invoice will have the Oyster bank account details for you to transfer the funds.

As soon as fund are received by Oyster, Oyster will transfer the funds to the contractor in the payment method and currency they set up.


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