How do I request an expense reimbursement?

Here are the directions & timeline for submitting expenses from your desktop.

Did you know that you can also submit expenses from your mobile device? Click here to see how.

Steps

1. Access app.oysterhr.com/expenses or click on the Expenses tab in the Oyster platform.
   
2. Once on the Expenses page, click on the Submit expense in the top right corner. You can then choose to upload one or multiple receipts to start the submission process.
   • Submit the original receipt, even if it's in a different language. You will be able to use the description field in the next steps to provide expense details in English.
     
3. Once you upload the expense receipt(s), you will need to fill out the relevant details for each expense you wish to submit.
   
   • Check that the currency matches your receipt. If your receipt is in a different currency than your salary, you can select the receipt currency and see the exchange rate applied.
   • Check that the amount matches the expense to be reimbursed. If the amount on the receipt differs from what is entitled to expense reimbursement, the request could be denied. Please check What can I submit as an expense?  and What is needed on expense receipts? Or reach out to Oyster HR support.
   • Select a Category from the drop-down menu. If none of the categories match your expense, select Other and provide details in the Description. If you have any expense budgets specified in your contract, you will be able to see how much money you have left for that specific category.
   • You can only attach one receipt for each submitted expense and will need to submit a different expense for each reimbursement.
     
4. Once you have filled out the form details, click Submit expense. If you have uploaded multiple receipts, you will then be taken to the next receipt to create the expense reimbursement.
5. Oyster will take care of the rest. We will automatically send your expenses for approval to your company. Once approved, you'll receive reimbursement with the next monthly pay cycle.

Try it now: Submit an Expense

Timeline

Companies are advised to review and approve expenses by the cut-off date, either on the 6th or the 10th of every month, for expenses to be reimbursed in the same month. 

We recommend submitting your expenses by the end of the month so that you are reimbursed in the following pay cycle.

• For example, expenses submitted and approved by January 31st will be reimbursed in the February pay cycle.

Note: For Team Members with 2 pay cycles each month, reimbursements are reflected on the 2nd pay cycle.