When is the refundable deposit returned?

When you hire a team member through the Oyster Platform, you'll be charged a refundable deposit equal to one month of the total cost of services.

You don't need to do anything for a deposit return- the return is started automatically upon termination, resignation, or end of service of the Team Member.

Usually, you can expect to receive a credit note for your deposit after 60 days of the Team Member's end date, assuming all payments and pending invoices have been settled.

After the credit note is created, this can be applied to your unpaid invoices on account or a cash refund offered if you have no engaged team members with Oyster. See What are credit notes and what happens after I receive one?

Please note that a deposit return could be delayed more than a month, given Oyster payroll needs to ensure all costs have been paid for the Team Member.

If you need assistance, please reach out to Oyster Support. 

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